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CareMatch Carer Members are self-employed, operating as micro-businesses and provide care to a number of clients. When a Carer Member makes a care call, they will "check in" and "check out" to record the time spent and this will generate a "funding request" to cover the cost of the call. Currently, the funding request is carried out on a daily basis and the CareMatch platform uses Stripe to enable a secure transfer of funds between whoever is paying for care and the carer who has delivered the care. 

As a CareMatch Client Member, you will need to set up a source of funds before you can invite carers to cover your care plan(s). The next section will describe how to do this in more detail. 

When you contract with a Carer Member, the hourly rates and call charge are part of the agreement and this covers normal working hours, weekends, bank holidays, special holidays (Christmas Day and New Year's Day) as well as exceptions such as waking nights.

For Live-in care, the charge is a daily rate with some exceptions, such as waking nights. 

The platform will calculate how much to charge once the care call has been delivered, or in the case of Live-in care once the carer has confirmed that they have completed a day's work. For visiting care, the charge will be a combination of the hourly rate (pro rata according to the time spent on the call) and the call charge, which covers the Carer Member costs of travel. 

You will see this charge as part of the "Finance/Billing Detail" section of each client receiving care. More details on this aspect of the platform are provided in the "Finance" guide. 

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